Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between Artifixel Consultancy LLP ("Artifixel", "EduGet360", "we", "us", or "our") and the educational institution or other entity subscribing to or using the EduGet360 platform ("Institution", "Customer", or "you").

EduGet360 is a multi-tenant software-as-a-service platform designed for educational administration, including academic management, attendance, examinations, fees, payroll, communications, reporting, integrations, and related institutional workflows.

These Terms govern access to and use of the Platform, including web applications, mobile applications, APIs, integrations, and related services (collectively, the "Services"). By executing an order, creating an account, accessing the Platform, or otherwise using the Services, the Institution agrees to be bound by these Terms.

These Terms should be read together with the EduGet360 Privacy Policy, any applicable Order Form, Data Processing Addendum, Service Level Agreement, or other written agreement executed between the parties.

2.1 By accessing or using the Services, the Institution represents and warrants that it has full legal authority to enter into and bind itself to these Terms.

2.2 Where an authorized representative creates an account, executes an order, or enables Users to access the Platform, such action constitutes acceptance of these Terms on behalf of the Institution.

2.3 Individual Users access the Platform under the authority of the Institution. Users must comply with these Terms, the Privacy Policy, and the Institution's internal policies.

2.4 If the Institution does not agree to these Terms, it must not access or use the Services.

2.5 Free trials, beta features, demonstrations, and evaluation access are also subject to these Terms unless otherwise agreed in writing.

In these Terms, unless the context otherwise requires:

• "Applicable Law" means all applicable laws, regulations, rules, and regulatory guidance.
• "Authorized User" or "User" means an individual authorized by the Institution to access the Platform.
• "Beta Features" means pre-release or experimental functionality made available on a limited basis.
• "Branch" means a campus, location, or operational unit configured within an Institution's tenant.
• "Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or should reasonably be understood to be confidential.
• "Customer Content" or "Institution Data" means data, records, files, and content submitted to or generated through the Platform by or on behalf of the Institution.
• "Documentation" means user guides, technical documentation, and materials made available by EduGet360.
• "Order Form" means a written or electronic order, quotation, proposal, or subscription document specifying Services, fees, term, and applicable commercial terms.
• "Platform" means the EduGet360 software, applications, APIs, portals, integrations, and related infrastructure.
• "Subscription Term" means the period during which the Institution is authorized to use the subscribed Services.
• "Tenant" means the logically isolated environment assigned to an Institution within the multi-tenant Platform.

4.1 EduGet360 provides cloud-based software enabling Institutions to manage educational, administrative, financial, communication, and operational workflows.

4.2 The specific modules, features, user limits, storage limits, integrations, and support entitlements available to an Institution depend on its subscription plan, Order Form, and configuration.

4.3 EduGet360 may enhance, modify, or discontinue features from time to time, provided such changes do not materially diminish the core subscribed Services during an active paid Subscription Term, except as permitted elsewhere in these Terms.

4.4 The Platform is provided as a hosted service. Except as expressly stated in a separate written agreement, no software is delivered to the Institution for on-premises installation.

5.1 Subject to payment of applicable fees and compliance with these Terms, EduGet360 grants the Institution a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the Subscription Term solely for the Institution's internal educational and administrative purposes.

5.2 The license is granted only to the Institution and its Authorized Users and only for the number of users, branches, modules, and usage limits specified in the applicable Order Form or subscription plan.

5.3 No ownership interest in the Platform, software, Documentation, or related intellectual property is transferred to the Institution under these Terms.

The Institution shall not, and shall not permit any User or third party to:

• copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Platform except as expressly permitted by Applicable Law;
• sell, resell, rent, lease, sublicense, distribute, or make the Services available to any third party except as expressly authorized;
• use the Services to develop a competing product or service;
• circumvent access controls, security measures, usage limits, or authentication mechanisms;
• scrape, harvest, or systematically extract data from the Platform except through authorized export or API functionality;
• introduce malware, malicious code, or harmful content into the Platform;
• use the Services in violation of Applicable Law, third-party rights, or these Terms;
• access another Institution's tenant or data without authorization.

8.1 Each subscribing Institution is provisioned with a dedicated tenant within the Platform.

8.2 The Institution is responsible for all activity occurring under its tenant, whether or not such activity is authorized.

8.3 The Institution must provide accurate registration, billing, and administrative information and keep such information current.

8.4 The Institution designates one or more administrators responsible for user management, permissions, configuration, and compliance with these Terms.

9.1 Authorized Users may include administrators, teachers, staff, students, parents, and other roles configured by the Institution.

9.2 The Institution controls role assignment, permissions, branch access, and module visibility within its tenant.

9.3 Users may access only the data and functionality permitted by their assigned role and Institution configuration.

9.4 The Institution must promptly disable access for Users who are no longer authorized to use the Platform.

10.1 The Institution and each User are responsible for maintaining the confidentiality of login credentials, authentication tokens, and administrative access.

10.2 The Institution must implement reasonable internal controls to prevent unauthorized account sharing, credential misuse, and privilege escalation.

10.3 The Institution must notify EduGet360 promptly upon becoming aware of any unauthorized access, credential compromise, or suspected security incident affecting the Platform.

10.4 EduGet360 may suspend access where it reasonably believes an account has been compromised or is being used in violation of these Terms.

11.1 Subscription plans may vary by module availability, user limits, branch limits, storage, support level, integration access, and other commercial parameters.

11.2 Plan entitlements are described in the applicable Order Form, pricing page, proposal, or subscription documentation.

11.3 Upgrades, downgrades, and add-on modules take effect as specified in the Order Form or as otherwise agreed in writing.

12.1 Fees are due in accordance with the billing cycle specified in the Order Form or subscription documentation.

12.2 All fees are exclusive of applicable taxes, duties, levies, and withholdings, which are the Institution's responsibility unless otherwise stated.

12.3 Late payments may accrue interest or result in suspension as permitted by Applicable Law and the Order Form.

12.4 Fees are non-refundable except as expressly provided in writing or required by Applicable Law.

12.5 EduGet360 may revise pricing for renewal terms upon notice in accordance with these Terms and the Order Form.

14.1 The Institution shall use the Services only for lawful institutional purposes and in compliance with Applicable Law, these Terms, and the Privacy Policy.

14.2 Without limitation, the Institution shall not use the Services to:

• upload unlawful, defamatory, infringing, abusive, or harmful content;
• process data without appropriate authority, notice, or consent;
• interfere with Platform operation, security, or performance;
• attempt unauthorized access to systems, accounts, or data;
• send spam, unsolicited communications, or malicious messages through integrated channels;
• store or transmit content violating intellectual property or privacy rights;
• use the Services for unauthorized surveillance or profiling in violation of Applicable Law.

14.3 EduGet360 may investigate suspected violations and cooperate with law enforcement or regulators where required.

16.1 As between the parties, the Institution retains all right, title, and interest in Institution Data.

16.2 The Institution grants EduGet360 a limited license to host, process, transmit, display, and otherwise use Institution Data solely to provide, maintain, secure, and improve the Services, comply with Applicable Law, and fulfill contractual obligations.

16.3 The Institution represents and warrants that it has all necessary rights, consents, and authority to submit Institution Data to the Platform and to authorize EduGet360 to process such data in accordance with these Terms.

16.4 For personal data processed on behalf of the Institution, the parties' respective roles as Data Fiduciary and Data Processor shall be as described in the Privacy Policy and any applicable Data Processing Addendum.

18.1 Certain modules may include artificial intelligence or machine-learning assisted functionality ("AI Services").

18.2 AI Services are optional or configurable unless expressly included in the subscribed plan.

18.3 AI outputs may be inaccurate, incomplete, biased, or inappropriate. The Institution must review AI outputs before relying on them for academic, administrative, employment, financial, disciplinary, or legal decisions.

18.4 AI Services do not provide legal, medical, financial, or professional advice.

18.5 Unless otherwise agreed in writing, EduGet360 does not use Institution Data to train public or cross-customer foundation models.

18.6 The Institution is responsible for ensuring that its use of AI Services complies with Applicable Law and institutional policy.

The Platform may support integration with biometric attendance devices and Attendance Device Management System ("ADMS") or similar device communication protocols.

EduGet360 provides software integration and data processing capabilities only. The Institution remains solely responsible for biometric hardware, deployment, enrollment, legal compliance, and operational verification.

20.1 The Platform may integrate with third-party services including messaging providers, email services, payment gateways, identity providers, cloud services, mapping or GPS services, biometric vendors, and other external systems.

20.2 The Institution is responsible for selecting, authorizing, configuring, and complying with the terms of third-party services it enables.

20.3 EduGet360 is not responsible for outages, delivery failures, policy changes, pricing changes, account suspensions, or service degradation caused by third-party providers, including WhatsApp, MSG91, email providers, payment gateways, Google APIs, Microsoft APIs, biometric vendors, GPS vendors, and cloud infrastructure providers.

20.4 Communication Services enabled through the Platform are conduits only. The Institution is responsible for message content, recipient consent, regulatory compliance, and delivery outcomes.

21.1 Where payment collection features are enabled, payments may be processed through third-party payment gateways.

21.2 EduGet360 does not hold Institution fee funds except as expressly stated in a separate written arrangement.

21.3 The Institution is responsible for merchant accounts, settlement, refunds, chargebacks, reconciliation, and compliance with payment regulations.

21.4 Transaction failures, gateway downtime, and reconciliation discrepancies must be resolved between the Institution and the payment provider.

24.1 EduGet360 and its licensors retain all right, title, and interest in the Platform, software, Documentation, trademarks, service marks, logos, and all related intellectual property.

24.2 Except for the limited license granted in these Terms, no rights are granted by implication, estoppel, or otherwise.

24.3 The Institution retains ownership of Institution Data and grants EduGet360 only the limited rights necessary to provide the Services.

26.1 EXCEPT AS EXPRESSLY SET OUT IN A WRITTEN ORDER FORM OR ENTERPRISE AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE".

26.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EDUGET360 DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED AVAILABILITY.

26.3 EDUGET360 DOES NOT WARRANT THAT THE SERVICES WILL MEET THE INSTITUTION'S REQUIREMENTS, PRODUCE SPECIFIC EDUCATIONAL OUTCOMES, OR OPERATE WITHOUT ERROR.

26.4 THE INSTITUTION IS SOLELY RESPONSIBLE FOR DECISIONS RELATING TO ADMISSIONS, EXAMINATIONS, GRADING, PROMOTIONS, DISCIPLINE, FEES, PAYROLL, ATTENDANCE APPROVAL, AND OTHER INSTITUTIONAL OUTCOMES.

26.5 EDUGET360 DOES NOT GUARANTEE THE ACCURACY OF FEE CALCULATIONS WHERE THE INSTITUTION HAS CONFIGURED, APPROVED, OR OVERRIDDEN SUCH CALCULATIONS.

26.6 AI SERVICES AND BIOMETRIC ATTENDANCE DATA ARE PROVIDED WITHOUT WARRANTY OF ACCURACY, COMPLETENESS, OR SUITABILITY FOR ANY PARTICULAR PURPOSE.

29.1 The Platform operates on a multi-tenant architecture in which each Institution is assigned a logically isolated tenant.

29.2 Institutions may configure branches, institutions, roles, and permissions within their tenant subject to subscription entitlements.

29.3 The Institution remains the owner and controller of Institution Data within its tenant, subject to these Terms and Applicable Law.

29.4 EduGet360 implements technical controls designed to segregate tenant data. The Institution must not attempt to access or extract data belonging to other tenants.

30.1 The Services provide software tools only. EduGet360 does not operate the Institution, employ its staff, admit students, conduct examinations, award grades, approve promotions, impose discipline, or administer payroll.

30.2 The Institution is solely responsible for all academic, administrative, financial, employment, and disciplinary outcomes arising from its use of the Services.

30.3 Configurable rules, workflows, calculations, and reports are based on Institution inputs and settings. The Institution must validate outputs before relying on them.

31.1 EduGet360 may introduce additional modules, applications, mobile applications, APIs, integrations, artificial intelligence capabilities, marketplace services, developer services, or other functionality from time to time.

31.2 Unless otherwise specified in a separate written agreement, such services shall be governed by these Terms.

31.3 New functionality may be included in existing plans, offered as add-ons, or made available under separate pricing at EduGet360's discretion.

33.1 The Institution acknowledges that certain features depend on third-party services and infrastructure outside EduGet360's control.

33.2 EduGet360 shall not be liable for failures, delays, or data loss caused by third-party providers, including messaging platforms, SMS gateways, email providers, payment gateways, cloud providers, biometric vendors, GPS services, identity providers, and device manufacturers.

33.3 The Institution is responsible for maintaining valid accounts, credentials, and contractual relationships with third-party providers it chooses to integrate.

34.1 If an Institution executes a separate Master Services Agreement ("MSA"), Order Form, Enterprise Agreement, Data Processing Addendum, or other written commercial agreement with EduGet360, the terms of that agreement shall prevail over these Terms to the extent of any conflict.

34.2 In the absence of such written agreement, these Terms constitute the entire commercial agreement governing standard subscription access to the Services.

For questions regarding these Terms, contact: